Terms & Conditions:
Self Collection

Self collection at: 

Dollhouse Pets Spa, Salon, Daycare & Retail

7 Kampong Bahru Road



Closed every Tuesdays

Opening Hours: 1100AM - 7:00PM                  


  • We provide free delivery for Order(s) above $100.

  • After an order is placed, we will get back to you within 2 working days.

  • We aim to deliver your Order(s) to you within 2-4 working days. However, we shall notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

  • Delivery hours are from 11:30 - 6:30pm daily (except Tuesdays and Weekends)

  • All confirmed orders may only be amended at least 24 hours before the scheduled delivery (by SMS/Whatsapp or calling our hotline).

  • A re-delivery fee of $10 applies in the event of unsuccessful delivery, postponement or no-show.

  • Dollhouse Pets will take every effort to accommodate you. However, please note that it might not be possible for us to deliver to some locations in which event, we will inform you using the contact details you provide us with when you place your Order and subsequently arrange for cancellation of the Order or delivery to an alternative delivery address.

  • For loss or damage claims, you must notify us (via emailing mail@dollhousepets.com) within seven (7) days of the proposed delivery date if you believe all or part of your order is missing and/or damaged. Kindly refer to our Exchange Policy below for more details.

  • All risk in the product(s) shall pass to you upon delivery, expect that, where delivery is delayed due to a breach of your obligations under a Contract, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the products. Any breach of obligations by you might impact your ability to shop at Dollhouse Pets in the future.

  • You acknowledge that the products are standard and not made bespoke or to fit any particular requirements that you may have.

Price & Payment

  • While Dollhouse Pets takes the utmost effort to ensure that all details, descriptions, prices and other information that appear on the Site are accurate, there may be instances where errors may occur.

  • In the event that an error is discovered, we shall inform you of such an error as soon as possible. We shall also give you the option of reconfirming your Order(s). In the event that we are unable to contact you, we shall treat the Order(s) as cancelled.

  • We reserve the right to correct these errors without liability.

  • We also reserve the right to revise, suspend or terminate an event or promotion without notice (including, but not limited to, an order that has been submitted and acknowledged by Dollhouse Pets).

  • We do not guarantee that all products described on our Site will be available at the time your Order is placed or shipped.

  • Mistaken Order(s): In the event that you have made a mistake with your Order after you have submitted it to the Site, please contact mail@dollhousepets.com who will try to assist you in this regard.

  • Refusal or Order(s): We reserve the right to withdraw any Products from this Site at any time and/or remove or edit any materials or content on the Site. Dollhouse Pets will make its best efforts to always process all Order(s), but there may be exceptional circumstances wherein, we may need to refuse to process an Order after we have sent you an Order Confirmation, which we reserve the right to do at any time, at our sole discretion. If we cancel your Order(s) and you have already made payment, such payment amounts will be fully refunded to you. However, we will not be liable to you or any other third party by reason of our withdrawing any Product from the Site, whether or not it has been sold, removing or editing any materials or contents on this Site or for refusing to process or accept Order(s).

Exchange Policy

  • If you have purchased the wrong sizing/item, you may do an exchange within seven (7) days of the receipt.

  • The Product shall be un-used, tags not tampered with and shall be in the original brand packaging (if applicable).

  • You shall ensure that the item you are exchanging is in the same condition as it was received by you and is packaged properly.

  • In the event that an item is returned to us in an unsuitable condition, we reserve the right to not accept exchanges and send the item back to you.

  • To request an exchange, please contact us at mail@dollhousepets.com.

Quality of Food Products

  • To the best of our knowledge with regard to produce made by local suppliers, fresh ingredients are mainly used in the process. Should your dog have an allergic reaction to any of the treats/food, please stop feeding these treats to your dog immediately and bring your dog to a vet, referring him/her to the full ingredients list.

  • Dollhouse Pets is only a distributor of pet products and cannot be held directly responsible for any adverse effects any of the products which may have on your dog. However, to the best of our abilities, we try to ensure that we ship out products that are safe for consumption.

  • You shall ensure that you do not overfeed your dog and ensure the right amounts of treats are being given to your dog dependent on its size.